Policies

Patron Policies

Tickets
A ticket must be purchased for anyone who will be occupying a seat during the performance. Small children who will be sharing a seat with their parent/guardian do not require a ticket.

Tickets can be purchased:

It is highly recommended that tickets be purchased in advance. There is no guarantee that seats will be available for “walk-up” patrons. Visit the Ticket section on the website for more information.

Summer Camp Shows
Tickets are free to the summer camp performances. Kemptville Youth Musical Theatre Company (KYMTC) may hand out numbered tickets to patrons as they arrive- to ensure that the maximum capacity of the theatre is not exceeded. It is recommended that patrons arrive at least 45 minutes before the show starts to ensure that they will get a ticket. Our summer shows are very popular and have played to capacity crowds. There is no guarantee that tickets will be available.

Patrons who wish to financially support the summer camps can make a cash donation, at the door, to the KYMTC.

Lining Up/Seating
Seating is “general admission” and there are no assigned seats. KYMTC reserves the right to designate seats for those patrons who have mobility issues or who require accommodation.

Ticket holders can line-up in the Urbandale Arts Centre foyer when they arrive for a show. Line-ups normally start about 60-75 minutes before the show time. There are chairs available for patrons who cannot stand and who require accommodation.

Patrons Who Require Advanced Seating
Patrons who are in wheelchairs, using a walker, have mobility issues, or who require accommodation for other reasons, should contact KYMTC in advance in order to plan seating ahead of time. KYMTC will provide advanced seating for patrons who require accommodation.

Refunds 
There are no refunds on tickets. Tickets may be exchanged for tickets for another performance up to 24 hours before the scheduled performance- subject to ticket availability.

Given the number of sold out shows, we want to avoid empty seats and ensure that we have a full house. If your plans change and you are unable to exchange your tickets, please consider donating your tickets back to KYMTC and we will provide them to a needy family or individual.

Theatre Etiquette Policy

Cameras
Flash photography in the theatre is prohibited at all times. If you are going to take non-flash pictures during the show, please be respectful of the other patrons and avoid interfering with their ability to enjoy the show.

Cell Phones and other Mobile Devices
Please remember to turn off all cell phones and mobile devices during the performance. Even if your device is “silenced”, its lit screen can interfere with other patrons’ enjoyment of the show and can distract the actors.

Talking
Please refrain from talking during the performance. If you need to have a conversation during a show, please exit the theatre so the other patrons can enjoy the show.

Arriving Late/Returning to Your Seat
To be considerate to our actors and other audience members, patrons arriving at the theatre after the show starts will be seated at the discretion of the KYMTC. It is recommended that patrons be seated ten minutes prior to the show starting.

Patrons returning to their seats after the show starts (e.g. after using the washroom) may be reseated at the discretion of KYMTC.

VOLUNTEER POLICY

KYMTC wants everyone to have a great experience during this production. To help provide guidance on what is expected of everyone involved in the show, all cast members and volunteers are expected to read, understand, and respect the KYMTC Volunteer Code of Conduct.

CAST POLICY

Dress Code
Each cast member is required to bring their own “blacks” (i.e. clothing to be worn underneath a costume). Girls require a thin-strapped black tank top (those participating in the Summer Camp may wear a plain black t-shirt), black yoga shorts, and black shoes (preferably dance shoes). Boys require a thin-weight black t-shirt, black dress pants, and black shoes.

Costumes, Properties and Scripts
Usually KYMTC provides all costumes, but cast members may need to supply some basic items such as t-shirts, socks, or dark coloured shoes. Please be aware that some of KYMTC’s costumes and props are borrowed or rented from individuals or other organizations and they need to be treated respectfully and be returned undamaged. Cast members are responsible for the care of their costumes and props.

Cast members will be required to make a $25 cash deposit for costumes, props, and scripts. The deposit is returned at the end of the production when all items are returned in good order, and only once cast members have attended the Move Out.

Privacy Policy

 We respect your right to privacy and your requirements to control personal information.

“Personal information” includes, but is not limited to, name, address, telephone number, and e-mail address. KYMTC does not sell, rent, swap or otherwise disclose any personal information. The intent of this Privacy Statement is to inform users of how our internet site collects, stores and uses personal information submitted via the site.

Mailing Lists
If you provide your e-mail address to KYMTC, we may contact you periodically with news about auditions/shows and camps.

Links
Our website includes links to other websites whose privacy policies we don’t control. Once you leave our website (you can check where you are by checking the URL in the location bar on your browser), the use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. Their policy may differ from ours. If you cannot find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the site directly for more information. KYMTC is not responsible for the privacy practices or the content of such websites.

Disclaimer
Under no circumstances shall KYMTC or its volunteers be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other website supported or maintained by KYMTC, or from your reliance on or use of information, services provided on or through the website or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this website, or with any of the practices of KYMTC in the operation of this website, your sole and exclusive remedy is to discontinue using the website.